Frequently Asked Questions
Everything you need to know about shopping at Ralica Home Furniture
What are the standard delivery times for furniture?
Delivery times vary depending on stock availability. In-stock items are typically delivered within 5-7 business days, while custom-made or imported pieces may take 4 to 8 weeks.
Do you offer professional assembly services?
Yes, we provide professional assembly services for all our furniture items. You can request this service during the checkout process or by contacting our customer support team after placing an order.
What is your return policy for home decor and furniture?
You can return unused items in their original packaging within 14 days of delivery. Please note that custom-made furniture and assembled items are generally not eligible for return unless a manufacturing defect is present.
What payment methods do you accept?
We accept a variety of payment methods including major credit/debit cards (Visa, Mastercard), bank transfers, and flexible installment plans through our partner financial institutions.
Is there a warranty on your furniture products?
All our furniture comes with a standard 2-year commercial warranty covering manufacturing defects. Some premium brands may offer extended warranty periods as specified in the product documentation.
Can I see the furniture in person before buying?
Yes, you are welcome to visit our physical showrooms to experience the quality and comfort of our collections. Please check our store locator for the nearest Ralica Furniture House location.