Returns & Exchanges

At Ralica Home Houses, we strive for your complete satisfaction with every furniture piece, offering a flexible 14-day return policy for items in their original condition and packaging. If your purchase does not perfectly complement your home, we are here to assist you with a seamless exchange or refund process.

Return Process

• 1.
  Submit a Request

  Contact our customer service team via email or our online contact form within 14 days of delivery to initiate your return request, providing your order number and reason for return.

• 2.
  Prepare the Item

  Ensure the furniture is disassembled and placed back in its original protective packaging, including all assembly hardware and instruction manuals to qualify for a full refund.

• 3.
  Schedule Collection

  Once your request is approved, our logistics team will coordinate a convenient pickup time from your address or provide instructions for shipping the item back to our central warehouse.

• 4.
  Quality Inspection and Refund

  After our specialists inspect the returned goods to verify their condition, we will process your refund to the original payment method within 7 to 10 business days.